Stephen Tharrett
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Stephen Tharrett

Stephen Tharrett is a former President of IHRSA, member of AFS’s Advisory Board, AFS community expert, and member of the Club Industry Advisory board. Stephen, along with his business partner Mark Williamson, are co-founders of ClubIntel, a brand insight, market research and consulting firm serving the fitness and private club industries. He also has served on the education, certification and health/fitness facility standards committees for the American College of Sports Medicine (ACSM) and American Council on Exercise (ACE).

Business of Fitness

Client retention is highly dependent on client loyalty, which in turn, is highly correlated with a member’s overall

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